How to Reach Us
We're here to help with any questions, feedback, or concerns about the Statutory Sick Pay Calculator. Whether you've found a bug, have a suggestion for improvement, or need assistance, we'd love to hear from you.
💬 What You Can Contact Us About
- Technical Issues: Report bugs, calculation errors, or website problems
- Feature Requests: Suggest new features or improvements
- Questions: Ask about SSP or how to use the calculator
- Privacy Concerns: Questions about data handling or privacy policy
- Feedback: Share your experience or suggestions
- Partnership Enquiries: Business or collaboration opportunities
- Legal Queries: Questions about GDPR, data rights, or compliance
⚠️ Important Notice: We provide a free calculator tool for informational purposes only. We cannot provide legal or employment advice about your specific situation. For official guidance on Statutory Sick Pay, visit
gov.uk/statutory-sick-pay or contact ACAS (Advisory, Conciliation and Arbitration Service) at 0300 123 1100.
📝 Contact Form
Use the form below to send us a message. Please provide as much detail as possible so we can help you effectively.
🔒 Privacy: Any information you submit through this contact form will be used solely to respond to your enquiry. We will not share your details with third parties. See our
Privacy Policy for more information.
❓ Frequently Asked Questions
Before contacting us, you might find answers to common questions below:
Q: Is the SSP calculator accurate for my situation?
A: The calculator provides estimates based on standard 2024 SSP rates and rules. However, your actual entitlement may differ based on your specific employment contract, company sick pay schemes, and qualifying days pattern. Always verify with your employer's HR or payroll department.
Q: Does the calculator store my data?
A: No. All calculations are performed entirely in your web browser. We do not transmit, store, or have access to any earnings or sick pay information you enter.
Q: Can you help me with my SSP claim?
A: We cannot provide individual advice or help with claims. For assistance with SSP claims, contact your employer's HR department or ACAS (0300 123 1100). For disputes, you may also contact Citizens Advice.
Q: I found a bug or calculation error. What should I do?
A: Please email us at hello@sick-pay-calculator.co.uk with details about the issue, including the inputs you used and what result you expected vs. what you received. We take accuracy seriously and will investigate promptly.
Q: Can I suggest a new feature?
A: Absolutely! We welcome feature requests. Email us with your suggestion and why it would be helpful. We prioritise improvements based on user feedback.
Q: Is this service really free?
A: Yes, the Statutory Sick Pay Calculator is completely free to use. We may display advertisements to support the service, but all calculator features are available at no cost.
Q: What if my employer won't pay SSP?
A: If you believe you're entitled to SSP but your employer refuses, contact ACAS for free advice on 0300 123 1100, or visit
www.acas.org.uk. You may be able to make a claim to an employment tribunal.
Q: How do I exercise my GDPR rights?
A: To exercise data protection rights (access, rectification, erasure, etc.), email us at hello@sick-pay-calculator.co.uk with your request. See our
Privacy Policy for full details of your rights.
🔗 Useful External Resources
⏱️ Response Times
We aim to respond to all enquiries within:
- General questions: 1-2 business days
- Bug reports: Within 24 hours for acknowledgement; fix timelines vary by severity
- Privacy/GDPR requests: Within 30 days as required by law
- Feature requests: Acknowledgement within 3-5 business days
📅 Office Hours: While our calculator is available 24/7, our support team operates Monday-Friday, 9am-5pm GMT. Messages received outside these hours will be responded to on the next business day.
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